Important to know before closing your account:

1. You will not be able to close an account if:

- there are unexecuted withdrawal orders for cash and securities;

- there are open positions or active orders for securities;

- the account has a negative balance (all debts on the account must be repaid);

- your personal details have not been updated for a long time, you need to send a request to change your details (the procedure for changing your details is available here).

2. You can close an account with money in the account if the balance is <$100. This money can be withdrawn as a fee if you agree. Amounts over $100 cannot be charged as a commission and must be withdrawn to your bank account (withdrawal instructions are available here).

! Processing time: A request to close an account will be processed within 3 business days.

Browser version:

Open a security session (instructions available here) and go to Member Area (1) → Security (2) → Close Account (3).

We value your feedback, so please specify the reason for closing your account by choosing one of the displayed options (4). Press Confirm (5). Then, click “Send” (6) to submit the order.

Once your request has been submitted, you will see a pop-up confirmation with the order number in the right hand corner. The request will also be visible under the previously submitted orders, where you can also download and print out past orders receipts by clicking on the request toggle button (7).

Mobile Version:

Open a security session (instructions available here and go to the Menu → Request (1)→ Account settings (2) → Close Account (3).

We value your feedback, so please specify the reason for closing your account by choosing one of the displayed options (4). Press Confirm (5). Once your request has been submitted, it will be visible under the Previously submitted orders (6),where you can also view the past orders receipts by clicking on the request toggle button (7). If you would like to cancel the request and keep your account open, press the Cancel button (red box with white cross) (8) next to it.

Print out, sign and upload the scanned copy of the signed document to the website

Please carefully check all your details