Via Website

To change your service plan go to Member Area (1). Find Account settings (2) on the left hand side menu and choose Change service plan (3).

This action requires an open security session. Find out here: How to open a security session.

Select the desired service plan from the drop-down menu (1). Please be advised that the fee plan will take effect only the next business day after the change request has been processed, unless otherwise stipulated by the fee plan rules(2). Then click Confirm (3).

Then click Send a request to submit the order.

Once the request has been submitted, you will get a pop-up notification (1) featuring the request in the right top corner. You will receive a SMS notification on your mobile number, once the request has been processed. You will be able to see and track the status of your requests in the area below (2) and click on the toggle button (3) to find out more details about specific orders and print them out or save as PDF.

You can find more information on Service Plans at the footer of the website or here.

Via Mobile App

To change the service plans within mobile app, go to Menu → Request (1)→ Account settings (2) → Change service plan (3), which can be found in Account Settings section.

From the dropdown menu, Choose a tariff plan (1). Please be aware the the order will only take affect the next business day (2). Press Confirm (3), make sure a security session is open to perform this request. Press OK in the pop-up window to submit the order.

Under Previously executed orders (4), you will find your previous request and view their details by clicking on a toggle button (5).

You will receive a notification when your request has been executed.

Print out, sign and upload the scanned copy of the signed document to the website

Please carefully check all your details